Breeze airline.8/31/2023 Ionic has proven to be the best solution for Breeze Airways’ cross platform app development needs. “But we wanted to differentiate our brand and company by pushing out a beautiful app across three different platforms quickly.” “We were inheriting a Xamarin app built on a platform that many other airlines use for backend booking,” recalls Evans. The team needed a solution to fulfill their vision of developing a beautiful, functional application across all devices for their customers. We have about half because technology like Ionic gives us the ability to create a great customer experience at a low cost,” says Evans.Įvans pitched Ionic early on in the app development process. “Most airlines have around 100 people employed per aircraft. But with the help of Ionic products like Live Updates, Breeze Airways has been able to save app development costs upfront, which they recycle to their customers in the form of lower fares. With such an importance placed on technology, cost is often a barrier. “We consider ourselves a technology company that happens to fly airplanes,” says Evans. Like any modern company, technology serves as a bridge between the customer and product. Their goal is to provide low enough fares to compete with other budget airlines while providing a customer experience that rivals other major airlines. Dee Evans, Director of Information Systems at Breeze Airways Results Beautiful design, functional app, time and cost savedīreeze Airways has created an entirely new segment in the market. We have about half because technology like Ionic gives us the ability to create a great customer experience at a low cost. Most airlines have around 100 people employed per aircraft. The service works seamlessly in the background, and unless there’s a change to the native code, no user action is required to keep apps updated. Ionic apps use Live Updates to check for the latest updates and automatically upgrade to newer versions. “We need to be agile and move quickly like any other startup, but we’re also an airline, which adds to the complexity.” “All developers try to get the edge cases and don’t think certain things will happen until they do,” Evan muses. “If we would have had to do the update in the app store, we would have been screwed,” says Evans.Īs a startup airline that recently began flying, it’s hard to predict the unexpected travel hiccup. Within minutes, the flight was back online. Luckily, the entire engineering team was on board.Įvans and his team worked quickly to push a code change that fixed the logic and brought back the missing flight to the Breeze Airways app using Live Updates-an Ionic product that allows developers to ship live app updates, critical bug fixes, content changes, beta features, and more in real time. This was the first real major delay Breeze saw for any of their flights. Dee Evans, Director of Information Systems at Breeze Airwaysīreeze Airways Airbus Solution Deploy real-time app updates with Live Updates If we would have had to do the update in the app store, we would have been screwed. With the flight removed from the app, passengers lost the ability to view their boarding passes. As it turns out, the delay was not reported correctly, so the app assumed the flight left as scheduled. It’s gone!” one customer said.įlights were programmed in the app to last an hour after takeoff. We were delayed three hours for a 55 minute flight.”Īfter the first hour of delay, customers started coming up to the engineering team in a panic. “All of the passengers had to get off the plane. “Tampa got hit with a huge storm, and we were told we couldn’t take off,” Evans remembers. Then, right as they were about to take off, they were hit with some news. Their last flight of the day was scheduled to take the team from Charleston, South Carolina, back to Tampa, Florida-a 55 minute flight. “Everything was working just as expected.” “We flew nine hours in one day,” says Dee Evans, Director of Information Systems at Breeze Airways. They flew to a dozen cities along the east coast in one day. At the end of June, the engineering team wanted to see how their customer-facing app was performing in the real world instead of under curated test environments. When the engineers at Breeze Airways launched their travel application-designed for guests to book and update flights, check in, and board seamlessly on any Breeze Airways flight-they decided to take a trip.īreeze began their brand of “Seriously Nice” low-cost nonstops to 16 underserved destinations in the US in May 2021. Breeze Airways App: Taking Airline Digital Transformation to New Heightsĭiscover how Breeze Airways developed a beautiful, functional application across all devices for their customers and adopted Live Updates to push critical code changes directly to their customers' devices.
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